No refunds
All sales are final. We do not give refunds, in whole or in part, for a licence or for a year of updates: not when you change your mind, not when you stop using ContextWire, not when you bought more seats than you needed, and not when Claude Code or another product ContextWire works with changes or stops being available.
That is why ContextWire runs free and complete for 30 days on every computer. Try it before you pay. The buy page asks you to confirm this before you pay.
Cancelling an order
- Before you pay: close Razorpay’s payment page. Nothing is charged and nothing is kept as an order.
- After you pay: the licence key is made and delivered at once, so a paid order cannot be cancelled.
- Nothing renews by itself. Another year of updates is only ever bought by you, on purpose.
When a payment goes wrong
- Money left your account but the payment failed (no key, no receipt): the bank or Razorpay reverses it by itself, usually within 5 to 7 working days. If it has not come back by then, write to us with the payment reference.
- Charged twice for the same order by mistake: write to us and we will sort out the extra charge.
- A payment that is reversed or disputed with the bank cancels the licence key it paid for.
Nothing here takes away a right the law of your country gives you and does not allow to be signed away. The licence terms, section 5, say the same.
Contact
[email protected], or see the contact page.